Please review the official WestNet Product Return Policy.
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Frequently Asked Questions
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Please review the official WestNet Product Return Policy. What are the site's browser requirements?The ISPWorld Partner Certification Program web site takes advantage of the functionality provided by Netscape Navigator version 4 or later and Microsoft Internet Explorer version 4 or later. The browser must also have both JavaScript and Cookies enabled for the book ordering system to function. The online courses also require the installation of Macromedia Shockwave and Real Audio Player. The ISPWorld Partner Certification Program site does not support America Online's built-in browser. AOL users should install Netscape Navigator or Internet Explorer. Why are the courses bundled?The ISPWorld Partner Certification Program course bundles are arranged to provide the participant with a track for certification preparation. Each of the three bundles provides the courseware for four different certifications.
Who is NACSE?The National Association of Communication Systems Engineers (NACSE) is a professional network credentialing organization based in the United States. They are a non-profit and vendor-neutral organization. NACSE certifies educational programs that are backed by and delivered through major colleges & universities throughout the United States. They are the acting catalyst, supporting the networking standards established by professionals for professionals. Visit their web site at www.nacse.com What is the NACSE NANS Certification?NANS stands for NACSE Associate Network Specialist. The NANS certification covers Introduction to Networking, LANs, WANs, and TCP/IP at the industry professional level. The NANS certification exam is used to test the student for baseline networking knowledge. The student must also have 2 years of industry experience to receive this NACSE certification. What is the NACSE NSNS Certification?NSNS stands for NACSE Senior Network Specialist. NSNS covers Introduction to Networking, LANS, WANS, TCP/IP, Network Architectures, Internet Technologies, Processes & Protocols, Internetworking and Network Analysis & Design at the industry professional level. The NSNS exam is a comprehensive exam that covers a wide range of networking knowledge. Who is CompTIA?CompTIA, the Computing Technology Industry Association, is a 17-year-old association representing over 7,500 computer hardware and software manufacturers, distributors, retailers, resellers, VARs, system integrators, training, service, telecommunications and Internet companies. Visit their web site at www.comptia.org What is the CompTIA Network+ Certification?Network+™ is a testing program sponsored by the Computing Technology Industry Association (CompTIA). It certifies the knowledge of networking technicians with 18 - 24 months experience in the IT industry. This exam, administered by Sylvan PrometricT™, became available in 1999. What is the CompTIA i-Net+ Certification?The i-Net+ certification program is designed specifically for any individual interested in demonstrating baseline technical knowledge that would allow him or her to pursue a variety of Internet-related careers. The certification program validates entry-level knowledge of Internet technology. Certification not only helps individuals enter into the Internet industry, but also helps managers determine a prospective employee’s knowledge and skill level. The exam is designed to test Internet technical professionals who are hands-on specialists responsible for implementing and maintaining Internet, Intranet and Extranet infrastructure and services as well as development of related applications. What is the difference between the CD-ROM, the textbook and the online course?The information found in the textbook, online course and CD-ROMs associated with this series provide similar content. The online course is essentially identical to the textbook, but provides additional information in the form of animations, audio descriptions and pretests that are not found in the textbook. The CD-ROM is a copy of the web course pressed to a CD-ROM for your convenience. What if I have trouble understanding a concept? How do I get help?You may use the student web boards associated with the courses. The access to the web board is found on the first page once you have successfully logged into the course. This is your first line of support. You may also send an email to ISPWorld@westnetinc.com. How long will it take to receive my books once I have ordered the material?If you are in the continental U.S., please allow 5 business days to receive your shipment. If you are outside the U.S., you should allow 10 business days. If your order is back-ordered, you will rececive an automated email with an anticipated ship date. How long will it take to get a Certificate of Completion once I have passed an exam?Once you have successfully finished an exam you will be emailed your score immediately. Your score will also be emailed to ISPWorld who will provide the certificate via mail. Please allow one month for the certificate to arrive. If you have not received your certificate in one month, send a request to ISPWorld@westnetinc.com to find out the status of your certificate.
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